Contact Support



	Support

	If you have technical questions or issues with MasterFile, or to report a problem, please contact us. We're happy to hear from you. Contact Technical Support: Click here Technical Support via North American telephone support: 1.604.331.0535 Hours: Mon. - Fri., 9 am to 5 PM Pacific Time Or, if you want quick answers to common questions, please check one of the following help resources available on our website: Detailed product videos show MasterFile in action -- and you'll learn how to use it at the same time! Self-service video tutorials show you, step by step, how easy everyday tasks are in MasterFile. Just the Facts, our newsletter with tips, suggestions and MasterFile best practices. FAQ for answers to frequently asked questions. MasterFile User Manual with dozens of quick, step by step, "try it" tutorials. If you have purchased MasterFile, click here to book your free 60 minute one-on-one webinar training session.

	Maintenance and Support Plans

	Certain advanced MasterFile or Evidence Cruncher functions are based on the term of your MasterFile and/or Evidence Cruncher Maintenance and Support Plans which license you for that functionality. Therefore, the software includes functionality that will render certain advanced functions in-operational upon expiration of your maintenance and support plans. Click here for details.